Careers

Open Positions

PATIENT SERVICES REPRESENTATIVE (PSR)

Looking for a friendly, customer-service oriented individual to provide excellent service to our patients and further the mission of the Primary Care & Hope Clinic.

Essential Functions
  • Represent PC&HC to the patients in a courteous and professional manner. Provide prompt, efficient and accurate patient service.
  • Greet, assist and direct patients appropriately.
  • Assist patients in making appointments with assigned provider.
  • Assist in Call Center by answering telephone, screens calls, provides information to patients and other callers as directed.
  • Maintain a strong customer focus while working collaboratively within the teams multiple demands and patient needs.
  • Treat all patient information confidentially and in accordance with established HIPAA regulations.
  • Make patient appointments in accordance with PC&HC scheduling guidelines.
  • Register patients, obtain and enter all necessary demographic and insurance related information needed as record for registration and billing of all patients’ visits.
  • Coordinate information from patients to ensure accurate billing and maximum reimbursement.
  • Establish a new electronic patient account/record and accurately enters all patient information into the computer system according to established procedures.
  • Update and correct patient account information in the computer system during each visit.
  • Ensure new and updated documentation is filed in the medical record.
  • Medical Record administration.
  • Verify insurance coverage eligibility prior to the provision of services according to established procedures.
  • Inform patient of and collect co-pays and deductibles prior to scheduled services.
  • Prepare and issues receipts, process credit card payments.
  • Provide information on account status.
  • Improve the patient experience and health care processes and help assure the provision of high quality health care, as well as an ongoing process of performance improvement.
  • Maintain a work area that reflects a professional environment at all times.
Marginal Functions
  • Assist in the opening and closing security procedures of the building.
  • Fill-in for absenteeism, including at other PC&HC locations.
  • Perform all other duties as required or assigned.
Requirements:
  • Must be 18 years of age or older.
  • Must have a High School diploma or equivalent.
  • Must have ability to manage a fast paced environment without sacrificing efficiency and accuracy.
  • Must follow all HIPAA and OSHA requirements.
  • Must be able to operate or have ability to be trained to operate office equipment.
  • Must be supportive of our mission in order to provide healthcare to the underinsured and uninsured.
  • Education: High school or equivalent
  • Customer Service: 1 year

LICENSED PRACTICAL NURSE

Looking for a friendly, professional nurse that will provide optimal care to each patient and further the mission of the Primary Care & Hope Clinic.

Essential Functions
  • Provide prompt, efficient and accurate patient care.
  • Prepare exam room for use and sterilizes equipment and supplies.
  • Conduct daily health center room clean-up
  • Escort patients to exam room determining chief complaint and pertinent history.
  • Provide patient education as warranted communicating laboratory and diagnostic testing results by phone and mail.
  • Assist provider with procedures and patient care.
  • Call prescriptions into pharmacy.
  • Take and record vital signs, record various results (height, weight, vision, hearing, B/P urinalysis, glucometer check, pregnancy test, etc) with re-assessment of abnormalities.
  • Perform EKG, venipuncture, suture removal, splinting, breathing treatment, immunizations, audiometry test, IV administration, catheterization, wound care, dressing changes (i.e., nephrostomy and PICC line), etc.
  • Utilize eclinical software for patient records.
  • Triage calls for provider to include determining emergencies, identifying symptoms, using discretion for work in appointments and refilling routine prescriptions after reviewing medical chart.
  • Contact patients, as necessary, on next day’s schedule for pre-visit planning.
  • Perform responsibilities in line with Patient Centered Medical Home, including, but not limited to, pre-visit planning and “huddles” with Care Team.
  • Perform laboratory tests of minimal to moderate complexity, including completion of lab requisitions per computer and paper.
  • Schedules external imaging for patients.
  • Complete Prior Authorizations (PA’s) for provider as requested.
  • Assure all lab specimens have been picked up at day end.
  • Ensure the infection control standards and OSHA standards are followed and hazardous waste is properly disposed.
  • Improve the patient experience and health care processes and help assure the provision of high quality health care, as well as an ongoing process of performance improvement.
  • Complete all required paperwork.
  • Plan and organize work load to maintain efficient patient operations in the Health Center.
  • Maintain a strong patient focus while working collaboratively within the teams multiple demands and patient needs.
  • Keep work area and patient rooms clean and free of clutter.
  • Treat all patient information confidentially and in accordance with established guidelines.
 Requirements
  • Must have and maintain active Tennessee LPN Licensure.
  • Must maintain a CPR Certification.
  • Must be able to lift 30 pounds/ walk and/or stand for up to ten hour shifts-bend or stoop throughout shift
  • Must follow all HIPAA and OSHA requirements.
  • Must be supportive of our mission in order to provide healthcare to the underinsured and uninsured.
Employee Benefits Include:
  • Medical, Dental & Vision Insurance
  • Group Paid Life Insurance Policy
  • Long-Term Disability Policy
  • Voluntary Life and Short-Term disability
  • Paid Vacation & Sick Time
  • 401k with Company Match
Equal Employment Opportunity Employer