Careers with the Primary Care & Hope Clinic

Open Positions:

Patient Service Representative
Licensed Practical Nurse
  (Scroll down for position details)

PATIENT SERVICES REPRESENTATIVE (PSR)

Looking for a friendly, customer-service oriented individual to provide excellent service to our patients and further the mission of the Primary Care & Hope Clinic.

Essential Functions

  • Represent PC&HC to the patients in a courteous and professional manner. Provide prompt, efficient and accurate patient service.
  • Greet, assist and direct patients appropriately.
  • Assist patients in making appointments with assigned provider.
  • Assist in Call Center by answering telephone, screens calls, provides information to patients and other callers as directed.
  • Maintain a strong customer focus while working collaboratively within the teams multiple demands and patient needs.
  • Treat all patient information confidentially and in accordance with established HIPAA regulations.
  • Make patient appointments in accordance with PC&HC scheduling guidelines.
  • Register patients, obtain and enter all necessary demographic and insurance related information needed as record for registration and billing of all patients’ visits.
  • Coordinate information from patients to ensure accurate billing and maximum reimbursement.
  • Establish a new electronic patient account/record and accurately enters all patient information into the computer system according to established procedures.
  • Update and correct patient account information in the computer system during each visit.
  • Ensure new and updated documentation is filed in the medical record.
  • Medical Record administration.
  • Verify insurance coverage eligibility prior to the provision of services according to established procedures.
  • Inform patient of and collect co-pays and deductibles prior to scheduled services.
  • Prepare and issues receipts, process credit card payments.
  • Provide information on account status.
  • Improve the patient experience and health care processes and help assure the provision of high quality health care, as well as an ongoing process of performance improvement.
  • Maintain a work area that reflects a professional environment at all times.

Marginal Functions

  • Assist in the opening and closing security procedures of the building.
  • Fill-in for absenteeism, including at other PC&HC locations.
  • Perform all other duties as required or assigned.

Requirements:

  • Must be 18 years of age or older.
  • Must have a High School diploma or equivalent.
  • Must have ability to manage a fast paced environment without sacrificing efficiency and accuracy.
  • Must follow all HIPAA and OSHA requirements.
  • Must be able to operate or have ability to be trained to operate office equipment.
  • Must be supportive of our mission in order to provide healthcare to the underinsured and uninsured.

Required education:

  • High school or equivalent

Required experience:

  • Customer Service: 1 year

LICENSED PRACTICAL NURSE

Essential Functions

  • Provide prompt, efficient and accurate patient care.
  • Prepare exam room for use and sterilizes equipment and supplies.
  • Conduct daily health center room clean-up
  • Escort patients to exam room determining chief complaint and pertinent history.
  • Take and record vital signs, record various results (height, weight, vision, hearing, B/P urinalysis, glucometer check, pregnancy test, etc) with re-assessment of abnormalities.
  • Assist provider with procedures and patient care.
  • Perform EKG, venipuncture, suture removal, splinting, breathing treatment, immunizations, audiometry test, IV administration, catheterization, wound care, dressing changes (i.e., nephrostomy and PICC line), etc.
  • Call prescriptions into pharmacy.
  • Provide patient education as warranted communicating laboratory and diagnostic testing results by phone and mail.
  • Utilize eclinical software for patient records.
  • Triage calls for provider to include determining emergencies, identifying symptoms, using discretion for work in appointments and refilling routine prescriptions after reviewing medical chart.
  • Contact patients, as necessary, on next day’s schedule for pre-visit planning.
  • Perform responsibilities in line with Patient Centered Medical Home, including, but not limited to, pre-visit planning and “huddles” with Care Team.
  • Perform laboratory tests of minimal to moderate complexity, including completion of lab requisitions per computer and paper.
  • Schedules external imaging for patients.
  • Complete Prior Authorizations (PA’s) for provider as requested.
  • Assure all lab specimens have been picked up at day end.
  • Ensure the infection control standards and OSHA standards are followed and hazardous waste is properly disposed.
  • Improve the patient experience and health care processes and help assure the provision of high quality health care, as well as an ongoing process of performance improvement.
  • Complete all required paperwork.
  • Plan and organize work load to maintain efficient patient operations in the Health Center.
  • Maintain a strong patient focus while working collaboratively within the teams multiple demands and patient needs.
  • Keep work area and patient rooms clean and free of clutter.
  • Treat all patient information confidentially and in accordance with established guidelines.

 Requirements

  • Must have and maintain active Tennessee LPN Licensure.
  • Must maintain a CPR Certification.
  • Must be able to lift 30 pounds/ walk and/or stand for up to ten hour shifts-bend or stoop throughout shift
  • Must follow all HIPAA and OSHA requirements.
  • Must be supportive of our mission in order to provide healthcare to the underinsured and uninsured.

To apply, email your CV or resume to jobs@hopeclnc.org or fax resume to 615.893.4966


Employee Benefits Include:

      • Medical, Dental & Vision Insurance
      • Group Paid Life Insurance Policy
      • Long-Term Disability Policy
      • Voluntary Life and Short-Term disability
      • Paid Vacation & Sick Time
      • 401k with Company Match

If interested in a position, please email your CV or resume to jobs@hopeclnc.org or fax resume to 615.893.4966.

Equal Employment Opportunity Employer

If you are interested in a future position and would like to send us your resume or CV, please email it to jobs@hopeclnc.org


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Volunteering with the Primary Care and Hope Clinic

Volunteers strengthen our mission of providing affordable, accessible healthcare for the uninsured. There are a variety of volunteer opportunities available.

Medical and Social Services

      • RN
      • LPN
      • Medical Assistant
      • Social Workers (counseling patients)

Clerical Volunteer Opportunities

      • Organization of educational material
      • Assistance with mass mail appeals

Maintenance Volunteer Opportunities

      • General facility maintenance
      • Assistance with minor repairs
      • Landscaping

Language Translation Volunteer Opportunities

The Primary Care and Hope Clinic is grateful for those who are willing to help with language translation.

To volunteer for any of the opportunities listed, contact Vicki Smallman at (615) 893-9390.